British Airways loses more bags and operates more delayed flights than any other big airline in Europe, a study has found.
Nine passengers on a typical BA jumbo jet find that their bags are missing when they arrive at their destination. BA’s performance worsened last year, with 26.5 bags lost per 1,000 passengers, compared with 23 in 2006.
17-02-2008 New credit-card protection A landmark decision by the House of Lords means that travellers who use their credit cards to buy goods or services overseas can now hold credit-card companies responsible when things go wrong.
Law lords dismissed an appeal led by Lloyds TSB and Tesco Personal Finance that credit-card transactions made abroad were exempt from Section 75 of the Consumer Credit Act 1974.
17-02-2008 Isn’t that Ted Danson Airports in the USA are asking celebrities to record public announcements to “inject some fun into the airport experience” and increase the likelihood that travellers will listen to the notices. Fly into Nashville and the country star Lee Ann Womack does the talking. “This is Lee Ann Womack inviting you to relax and unwind in one of the airport’s many restaurants. Thank you for choosing Nashville International Airport,” she says. The implications for Heathrow are horrifying.
Extracted from Sunday Times 17.2.08
13-02-2008 Airlines fail stranded travellers By David Millward
Amid the frustration and delays of airport immigration halls a new beacon of welcome could soon make travellers feel a little more welcome: a Tory MP has tabled a motion calling for the introduction of traditional tea trolleys.